Returns & Exchanges

At Gibbys Electronic Supermarket, we stand behind the quality of our products and offer a 30-day return policy on most electronics to ensure your complete satisfaction. If you are not entirely happy with your purchase, our streamlined exchange and refund process is designed to get you back to your entertainment as quickly as possible.

1

Request Authorization

Contact our customer service department to obtain a Return Merchandise Authorization (RMA) number before shipping any items back to our warehouse.

2

Pack Securely

Place the item in its original factory packaging, including all manuals, cables, and accessories, then secure it within a protective outer shipping box.

3

Label and Ship

Clearly write your RMA number on the outer shipping label and send the package via a traceable carrier to our designated returns center in St. Catharines.

4

Inspection and Refund

Once our technicians verify the unit's condition and serial number, your refund or exchange will be processed within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing